Support New2024-05-16T12:06:02-04:00

How can we help?

Get the support and information you need from our team at SimpleK12.

Full Access Account Support for Paying Subscribers

As a Full Access member, you receive unparalleled support to enhance your professional development journey. Here’s how we can assist you:

  • Personalized Support Response: Get quick, tailored responses to your inquiries. Our dedicated team ensures your educational experience is seamless and productive.
  • Priority Access to New Features: Be the first to experience and provide feedback on new tools and resources. Your engagement helps us refine and optimize the educational offerings.

  • Exclusive Webinar Invitations: Receive invitations to Full Access-only webinars where industry experts discuss the latest educational trends and insights.

School and District Group Sales

SimpleK12 offers specialized solutions tailored for educational institutions. If you're looking to enhance the professional development of your educators through group access, we're here to help.

Interested in a group package? Contact Sales for personalized assistance and quotes.

Frequently Asked Questions

I want pricing information for a school or district2024-05-05T07:51:37-04:00

Thank you for your interest in SimpleK12. We offer group packages specifically designed for schools and districts. To get a quote for your school, please click here.

I am having issues registering for a training session2024-05-15T11:53:39-04:00

Register for sessions at Once you've selected a session, you'll be directed to its event page, where you can complete your registration. If you encounter registration issues, it may be due to high volume. If the registration page “spins” without processing, try checking back at another time of day. Please note that non-members can only register for our Free, Open Events.

If you continue to experience issues with registration, please submit a support ticket.

I want to get a certificate of completion or attendance verification2024-05-15T11:54:32-04:00

Full Access Members:  Certificates of Completion are conveniently available through your full access account on To access them, simply navigate to the “My Learning” tab and filter by “Completed” to download individual Certificates of Completion. Additionally, you can obtain a comprehensive list of your completed courses by clicking on the “Download Training History” button on the same tab. Live training certificates typically appear in your transcript 48 hours after attendance, while On-Demand events are instantly accessible.

Non-Full Access Members: Our verification process requires a Full Access Membership. So while we are able to open up some of the Full Access Member Only training sessions for free, certificates of completion and attendance verification is not available for non-Full Access Members.

I missed one of your training sessions but want to see it.2024-05-05T07:40:47-04:00

Full Access Members: No worries! All of our session recordings are available for you as part of your Full Access Membership to SimpleK12. Simply log in to your account, and navigate to Catalog. From there you can either browse or use the search bar to find the training session you'd like to watch on-demand.

Non-Full Access Members: No worries! In an effort to help as many teachers as we can during these times, we will be offering select training session for FREE every week. If you missed a FREE session, we may be repeating it (or offering something similar) in the upcoming days. Please visit: to see a full listing of our FREE training sessions.

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Contact Us

InfoSource LLC
A Teachers of Tomorrow Company 2401 S. Fountain View Suite 700 Houston, TX 77057

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