How can we help?

Full Access Account Support for Paying Subscribers

School and District Group Sales


1.) I missed one of your training sessions but want to see it.

Full Access Members: No worries! All of our session recordings are available for you as part of your Full Access Membership to SimpleK12. Simply log in to your account, and navigate to Catalog. From there you can either browse or use the search bar to find the training session you'd like to watch on-demand.

Non-Full Access Members: No worries! In an effort to help as many teachers as we can during these times, we will be offering select training session for FREE every week. If you missed a FREE session, we may be repeating it (or offering something similar) in the upcoming days. Please visit: to see a full listing of our FREE training sessions.

2.) I want to get a certificate of completion or attendance verification.

Full Access Members: Certificates of completion and attendance verification is available for LIVE and On-Demand sessions with your Full Access Membership. Please note, that for LIVE sessions it may take up to 48 hours, but On-Demand certificates are instant. To access your certificates of completion, please log in to your Full Access Membership, and navigate to the upper right-hand corner where your profile icon is. Hoover over, and select Transcript. You will find your certificates organized for you there.

Non-Full Access Members: Our verification process requires a Full Access Membership. So while we are able to open up some of the Full Access Member Only training sessions for free, certificates of completion and attendance verification is not available for non-Full Access Members.

3.) I am having issues registering for a training session.

Full Access Members: The best way to register for a LIVE training session, is through your membership profile. Login to your account, navigate to Webinars, and select Upcoming. Select the webinar you wish to attend, and click the orange Register. Make sure you are logged in. The system will recognize you so that we can easily give you credit for attending.

Non-Full Access Members: Registration is available from Once you click the session you are interested in, you will be directed to an event page. You can register for the event on that page. If the registration is not processing, it could be due to high volume. We recommend checking back at another time of day if the registration page “spins” and you cannot register.

4.) I am having issues connecting to a training session.

For the best experience joining a live training session, please be sure to run a Systems Check on the computer or device you will be using to join the session. While the training session will work on computers, tablets, and mobile devices – we recommend using a computer for the best experience. Click Here to run a Systems Check on your device.

5.) I did not receive my confirmation email for a training session.

Full Access Members: Please make sure you are registering for the session through the Community website (see #3). When you do, your unique attendance link will show up on the session. To find your link, log in to your account, go to Webinars, click on Upcoming, find the one you registered for, click it, and you will see your link to sign in to the session. You can also use the self-service tool to look up your links: Click here for the Webinar Registration Lookup Tool.

Non-Full Access Members: You can look up your registration links using our Self-Service Lookup Tool. Click here for the Webinar Registration Lookup Tool.

6.) I want pricing information for a school or district.

Thank you for your interest in SimpleK12. We offer group packages specifically designed for schools and districts. To get a quote for your school, please click here.

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Contact Us

InfoSource LLC
A Teachers of Tomorrow Company
2401 S. Fountain View Suite 700
Houston, TX 77057

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